Explore Solutions

STEP 1

First Things First

Dealing with immediate loss or damage?
Start by securing your safety, preventing further damage, stabilizing your living situation, and begin documenting your claim.

Use Cases

Windstorm damage to your roof exposes the interior of your home to the elements. You need emergency repairs immediately.
A broken water line floods your home. You shut off the utilities, then coordinate water removal and clean-up to prevent mold.
Your kitchen catches fire and heavy smoke fills the entire house. You want professional guidance to know what can be saved.

Explore Solutions

STEP 2

Report Your Claim

Report your insurance claim with confidence, clarity, and a complete set of relevant information.

Use Cases

You have never filed an insurance claim. You are unsure what (and how much) to tell the insurance company.
You inform your insurance agent that you suffered a loss, but does that qualify as a formal notification of your claim?
How you describe the circumstances of your loss may determine whether your claim is covered by insurance.

Explore Solutions

STEP 3

Document Your Claim

Document all loss, damage, incurred expenses, and everything else related to your insurance claim and recovery.

Insurance claims require tangible proof, so we will show you how to effectively document your claim with photos, videos, estimates, inventories, and expert reports.

Use Cases

The water damage from a broken pipe floods more of your home than expected and you intend to claim all the necessary repairs.
Your loss causes you to incur extra living and other claim-related expenses you can’t cover unless you are fairly and promptly reimbursed.
You are compiling contractor estimates that need to align with your actual loss, damage, and appropriate repair protocol.

Explore Solutions

STEP 4

Delays, Disputes, Denials

Is your adjuster ghosting you? Unhappy with the insurance company’s valuation of your claim? Wrongly or unfairly denied coverage? This stage of the critical path is upsetting, but you are not alone. You will have the tools for a successful resolution.

Use Cases

Your adjuster has not responded in weeks to your many calls, texts, and emails. You need their active involvement to settle your claim.
The insurance claim settlement is nowhere near the repair costs quoted by every restoration contractor you contacted.
You received a denial of all or part of your claim, but your reading of the insurance policy tells you it should be covered.

Explore Solutions

STEP 5

Finalize Your Settlement

You are preparing to conclude your insurance claim, and you want to ensure that your final settlement will be accurate, thorough, and accesses all available insurance benefits.

Use Cases

The insurance company’s settlement may not address all of the loss and damage for which you are making a claim.
To conclude your settlement, the insurer requires your signature on documents that may affect your rights of recovery.
Your additional living expense coverage may run out before the reconstruction of your home can be completed.

Explore Solutions

STEP 6

Optimize Your Recovery

Your insurance company may be settled, but your recovery is still ongoing. This stage of the critical path is when you take back control of your life and your chosen future.

Use Cases

Your insurance settlement doesn’t cover the entirety of your reconstruction and recovery costs.
The claims process is complete, so you can now act upon the most advantageous use of your insurance proceeds.
As soon as you know the settlement amount, you will choose the contractor and agree on a reconstruction plan.

Explore Solutions

Critical Path

STEP 1

First Things First

Use Cases

STEP 2

Report Your Claim

Use Cases

STEP 3

Document Your Claim

Use Cases

STEP 4

Delays, Disputes, Denials

Use Cases

STEP 5

Finalize Your Settlement

Use Cases

STEP 6

Optimize Your Recovery

Use Cases

Site Map

Contact Us

Help & Support

Critical Path

Explore Solutions

STEP 1

First Things First

Use Cases

STEP 2

Report Your Claim

Use Cases

STEP 3

Document Your Claim

Use Cases

STEP 4

Delays, Disputes, Denials

Use Cases

STEP 5

Finalize Your Settlement

Use Cases

STEP 6

Optimize Your Recovery

Use Cases

Site Map

Contact Us

Help & Support

What You Need To Know About Insurance Claims